Complaints

Trafford Metropolitan Borough Swimming Club believes that members, swimmers and parents/carers are entitled to expect courtesy and prompt, careful attention to their concerns.  We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate person.  If this does not have the desired result, we have a procedure for dealing with concerns which follows the Complaints Procedure set out by Swim England. This process is for complaints other than those concerned with a safeguarding issue. Any concern about a safeguarding issue should be referred to the Club’s Welfare Officer Helen Sadler. Please see the separate Safeguarding Policy for full details of the process and contact details.

If you have been unable to resolve your concern informally please contact in the first instance our Club Secretary Mark Leach who will guide you through the Complaints Process. He can be contacted via email trafford.metro@swimclubmanager.co.uk.
Please head your email COMPLAINT FAO BETHANY HOGG.

Joining the club

Mini Mets
For information about joining Mini Mets please contact Dan Walsh to arrange a trial.

Junior Squads
For information about joining the Junior Squads please contact Craig Ward  to arrange a trial.

Masters/Masters Fitness
For information about joining Masters and Masters Fitness please contact Bob Bolton to arrange a trial

Club Office

Our Club Office at Sale Leisure Centre is open on Sundays between 3.45-5.45pm for enquiries and to purchase swim hats and second hand items.

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We're affiliated to: ASA NWR, C.C.W.P. & S.A., M & D.S. & W.P.A., C.L.S. & W.P.A.

HQ: Sale Leisure Centre, Broad Road, Sale, Machester, UK