Trafford Metropolitan Borough Swimming Club believes that members, swimmers and parents/carers are entitled to expect courtesy and prompt, careful attention to their concerns. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate person. If this does not have the desired result, we have a procedure for dealing with concerns which follows the Complaints Procedure set out by Swim England. This process is for complaints other than those concerned with a safeguarding issue. Any concern about a safeguarding issue should be referred to the Club’s Welfare Officer Helen Sadler. Please see the separate Safeguarding Policy for full details of the process and contact details.
If you have been unable to resolve your concern informally please contact in the first instance our Club Secretary Bethany Hogg who will guide you through the
Complaints Process. She can be contacted via email
clubsecretarytmbsc@gmail.com . Please head your email COMPLAINT FAO
BETHANY HOGG.
Swim England Handbook
https://www.swimming.org/swimengland/swim-england-handbook/
Wavepower
https://www.swimming.org/swimengland/wavepower-child-safeguarding-for-clubs/
